Yes. All ArvnDao pieces are made with carefully selected natural crystals and gemstones.

Because they are natural materials, variations in color, clarity, and internal patterns are normal and make each piece unique.

We photograph our products as accurately as possible. However, each crystal is unique by nature, so slight variations may occur.

This does not affect quality or authenticity.

To keep your jewelry in good condition:

• Avoid water, chemicals, and perfumes
• Remove jewelry before sleeping, bathing, or exercising
• Store pieces separately to prevent scratches

Crystals are traditionally associated with symbolic meanings and personal intention practices.

They are not medical devices and should not replace professional medical advice or treatment.

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be longer during peak periods.

Custom or made-to-order pieces require additional time for careful selection and craftsmanship.

Please allow up to 30 days for production before shipping.

Once your custom piece is completed, you will receive a shipping confirmation with tracking details.

Because custom pieces are made specifically for you, custom orders cannot be canceled or returned once production has begun.

If you have questions before placing a custom order, please contact us first.

Estimated delivery times:

• United States: 7–14 business days
• Canada / Europe / Australia: 8–18 business days
• Other regions: 10–20 business days

Delivery times may vary due to customs clearance or local carriers.

Yes, we ship to most countries worldwide.

Customers are responsible for any customs duties, taxes, or import fees required by their local authorities.

Yes. Once your order ships, you will receive an email with tracking information.

Please allow 24–48 hours for tracking updates to appear.

Returns are accepted for unused items in original condition within 14 days of delivery.

Custom or final-sale items are not eligible for return.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photos.

We will review the issue and provide an appropriate solution.

Most questions can be answered directly on this page.

For additional assistance, you can reach our support team via chat or email.

Yes. Our self-support chat is available on the website to help answer common questions and guide you before contacting support.

You can contact us by email or through the contact form on our website.

Our support team typically responds within 24–48 business hours.

Yes. All payments are processed through secure, encrypted payment gateways.

ArvnDao does not store or have access to your full payment details.